Frequently Asked Questions

No. The case assessment is completely free. You don’t pay anything to submit your case. We only get paid if your case succeeds and you receive compensation.

No financial risk. If the case doesn’t succeed, you don’t pay anything. That’s what “no win, no fee” means.

We help people who reported personal injuries after an accident and whose injuries caused sick leave, reduced work capacity, or financial loss. This can include traffic accidents, workplace injuries, medical errors, or other situations where someone’s health was harmed.

That’s often when compensation becomes relevant. If your injury caused you to miss work or lose income, you may have a stronger case. Sick leave and reduced work capacity are key factors when assessing compensation.

It depends on the circumstances and the country where the accident happened. In many cases, compensation may still be possible even if you were partly responsible. This always depends on local law and the specific details of the case, especially how the injury affects your health and ability to work.

Yes. Legal deadlines apply. In most cases, the accident should not be older than around four years, but this depends on the country and the type of case. Some deadlines are shorter or longer, so if you’re unsure, it’s best to check as early as possible - the case assessment is free.

Every case is different. Compensation depends mainly on income loss, future work capacity, and the severity of the injury. Many successful cases are worth tens of thousands of euros or more. After reviewing your case, we can give you a clearer estimate.

No, you don’t need to find one yourself. If your case makes sense to pursue, we work with trusted local legal partners and coordinate the process for you. You won’t have to handle insurers or legal steps on your own.

It depends on the case. Simple cases may take a few months. More complex cases – especially those involving long-term injuries or insurance assessments – can take longer. We’ll keep you informed throughout the process so you always know what’s happening.

In most cases, it’s paid by an insurance company. Compensation is usually covered by insurance, not paid directly by your employer or another individual.

No. The case assessment is free, and you don’t pay anything unless your case is successful.

It depends on the case. Some claims are resolved relatively quickly, while others take longer. Once we assess your case, we’ll give you a realistic timeframe and keep you informed along the way.

Nothing happens, and there’s no cost for you. We’ll let you know that we’re unable to move forward, and there’s no obligation to continue.

In many cases, no. Claims are often resolved without court involvement. If court proceedings are necessary, we’ll explain everything in advance and support you throughout the process.

You’ll have a clear point of contact throughout the process. Your case will be handled together with our legal partners, and Kompenzo will remain available to support you and keep everything coordinated.

It depends on the circumstances of the accident and the country where it happened. In many cases, compensation may still be possible even if you were partly responsible. This always depends on local law and the specific details of the case, especially the extent of the injuries and their impact on your life.

Not always, but it often makes a case stronger. Sick leave or reduced work capacity is an important factor, as compensation is usually linked to lost income and long-term impact. Even without sick leave, injuries with lasting consequences may still be relevant.

In many countries, a police report is very important. If injuries occurred, a police report is often mandatory and is usually the strongest form of evidence. If the police were not present or the report is still pending, immediate medical records, witness contact details, and photos from the scene can also be important for assessing the case.

Yes. That’s completely normal. You can still submit your case for an independent assessment before accepting anything. If we proceed, we coordinate the process and handle communication and negotiation with the insurance company on your behalf.

Time limits vary depending on the country and the circumstances of the case. In most cases, the accident should not be older than around four years, but this depends on local law and the type of claim. Some deadlines are shorter or longer, and very old cases may no longer be eligible - which is why it’s best to check as early as possible.

Compensation is influenced by income loss and how the injury affects your ability to work in the future. It may also depend on the type and severity of the injury, recovery time and long-term consequences, medical expenses, lifestyle changes, and any ongoing care or home adaptations required. Many successful cases are worth tens of thousands of euros or more, but the exact amount always depends on the individual situation.

In many cases, yes. Passengers injured in a traffic accident may be entitled to compensation, even if the driver of the vehicle was responsible. This depends on local law and the circumstances of the accident.

Any injury that happened while performing your job or work-related tasks. This includes sudden accidents, as well as health problems that developed over time due to work conditions.

That doesn’t automatically mean you’re not eligible. Eligibility depends on the circumstances of the accident and local law. In many cases, compensation is based on the consequences of the injury rather than who is blamed.

Filing a claim should not affect your employment. In most cases, compensation is handled through insurance, not paid directly by your employer. If we proceed, we explain your position clearly and handle communication carefully to minimize risk.

Yes. It often does. Sick leave or reduced work capacity is one of the strongest indicators that compensation may apply, especially if the injury affected your income or ability to work.

No. If we proceed, we handle the communication and paperwork for you, including contact with insurers and other involved parties.

It’s best to have some basic documents available. To evaluate a workplace accident case, we usually need at least initial medical records and information showing the injury is work-related. You don’t need to have everything prepared in advance - if anything is missing, we’ll guide you step by step.

Every case is different. Compensation depends on factors such as income loss, reduced work capacity, and the severity of the injury. Long-term consequences and ongoing limitations are often key factors.

There are no upfront costs. You only pay if your case succeeds. If it doesn’t, you don’t pay anything.

Situations where medical treatment, diagnosis, or aftercare didn’t meet proper standards and caused harm or long-term consequences.

We review medical records with independent experts to assess whether compensation may apply based on what happened and its consequences.

The impact on your health and ability to work. Long-term sick leave, reduced work capacity, or income loss are often more important than clearly proving fault.

No, but to review your situation, we usually need at least some medical documentation describing the treatment and resulting injury. You don’t need to have everything prepared in advance — we’ll let you know what may be needed.

Time limits depend on the country and the type of case. In many situations, medical negligence cases can be reviewed years after the treatment - in some cases up to 20 years. If you’re unsure, it’s always worth checking.

No. The case assessment is free, and you only pay if your case succeeds. If it doesn’t, you don’t pay anything.

An injury caused by unsafe conditions in a public or commercial place, such as shops, streets, parking areas, restaurants, or public buildings.

That’s common. Responsibility isn’t always clear at first. We review the circumstances to assess who may be responsible and whether compensation could apply.

It can help, but it’s not always required. Medical documentation showing the injury is often the most important starting point. Photos, witness details, or other evidence can strengthen a case if available.

You may still be entitled to compensation. If someone else was responsible for safety at that location, compensation may still apply even if the accident wasn’t work-related.

Yes, it often does.Time off work, reduced work capacity, and income loss are key factors when assessing whether compensation may apply.

Nothing. The case assessment is completely free, and there’s no obligation to continue.

There needs to be a real impact. Compensation usually applies when the injury affects your health, ability to work, or income. Minor incidents without consequences are typically not eligible.

Yes. Many valid cases don’t clearly fall under traffic accidents, workplace injuries, or medical negligence. We regularly assess unusual, mixed, or less typical situations.

That’s common. We can still review your case. Compensation may be possible even when responsibility or fault isn’t clear at the beginning.

There needs to be a real impact. Compensation usually applies when the injury affects your health, ability to work, or income. Minor incidents without consequences are typically not eligible.

It’s best to have at least some basic documentation. To assess whether we can help, we usually need information describing what happened and the injury involved. You don’t need to have everything prepared - we’ll let you know what may be needed.

We’ll give you an honest answer for free. If it doesn’t make sense, we’ll tell you.

None. The assessment is free, and there’s no obligation to continue.

In some situations, yes. For example, you may be able to submit a case on behalf of a child or someone who cannot do it themselves.